LiftKar and Mobility Device Guidelines

Please note: The LiftKar Stair Climber can safely transport individuals weighing up to 350 lbs. Personal mobility devices must weigh under 50 lbs to be carried by our team.

Storing Your Mobility Device

If you prefer to leave your device at street level, our security team will ensure it remains secure during the show, stored safely under our covered marquee.

If you choose to use one of our in-house wheelchairs and require assistance, a staff member will help you get to your seat before the show and exit after.

Semi-Ambulatory Seating (Ticketmaster)

For seats marked as “semi-ambulatory” on Ticketmaster: The aisle seat has a lifting armrest on the aisle side to make it easier to get in and out. Please note: semi-ambulatory seats do require guests to navigate some steps.

How do I purchase tickets?

To purchase tickets online, visit our Astor Place Theatre Ticketmaster page. Tickets are also available at the box office, which opens one hour prior to each performance.

Do you have show-specific FAQs for Burnout Paradise?

Yes! For questions specific to Burnout Paradise, visit the Burnout Paradise FAQ page.

When is the box office open?

The Astor Place Theatre box office is open for one hour prior to each performance.

When should I arrive for the performance?

The Astor Place Theatre lobby opens 60 minutes prior to curtain. Doors to the house open 30 minutes prior to curtain. Please arrive early and leave plenty of time for security screening. Late seating is at the discretion of house management.

Are there any prohibited items or a bag policy?

All bags are subject to inspection during security screening. Small bags and purses are welcome and should fit comfortably under your seat. Large luggage, oversized bags, and backpacks are not permitted in the theatre. Firearms, weapons of any kind, and glass bottles are also prohibited and will not be allowed in the theatre.

Is there a coat check?

Astor Place Theatre does not offer coat check services. Please plan accordingly and keep personal belongings with you during the performance.

Is recording or photography allowed during the show?

No unauthorized photography or video recording is permitted during the performance unless specifically directed by performers.

Are food and drinks allowed inside the theatre?

Outside food and drinks are not permitted. We welcome you to visit our bar located in the main lobby. Enjoy an array of beverages and tasty treats to take back to your seats during the show.

Is there WiFi at Astor Place Theatre?

Yes, when you arrive, connect to the internet using the network Astor Guest for better service within the theatre.

Where are the restrooms located?

All restrooms are located on the main level. A single stall, accessible restroom equipped with a changing table is located in the main lobby. Men’s and women’s restrooms are located inside the theatre. You are welcome to use the restroom that best aligns with your gender identity.

Can I exchange or refund my ticket?

All ticket sales are final. Astor Place Theatre has a strict no-refund or exchange policy.

What happens if a performance is cancelled?

If we need to cancel a performance, you will be contacted at the email address you provided when booking your tickets. If we cannot offer an alternate performance, a refund of the ticket value will be issued at the point of purchase.

Is there an age requirement to attend?

Age recommendations vary by production. Please check the individual show page for guidance. Babies and children under 5 years of age will not be admitted to the auditorium unless the production is specifically advertised as suitable for children under 5, or the performance is designated as an Accessible Performance.

I lost an item at the venue. What do I do?

Please email guestservices@astorplacetheatre.com.

Plan Your Visit

Getting Here

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434 Lafayette St, New York, NY 10003

By Subway

The venue is a short walk from different subway lines. Please see them listed below by distance:

6 to Astor Pl (2 minute walk)
R, W to 8 St - NYU (4 minute walk)
N, Q, R, W to 14 St - Union Sq (8 minute walk)
B, D, F, M to Broadway - Lafayette St. (8 minute walk)

By Bus

The following MTA bus routes stop by the theatre:
M1, M2, M3, M55, M101

By Car

Street parking is limited by the Astor Place Theatre, however there are several parking garages available in the neighborhood. Please be aware that there is an active bike lane in front of the theatre so please use caution if you are being dropped off in a car.

Accessibility

Astor Place Theatre offers accessible seating options for every performance, as well as Assistive Hearing Devices. We want to make sure your visit is wonderful from the moment you arrive.

If you have any questions or need to discuss your specific needs, please contact us: [email protected]

Main lobby access (8 steps below street level)
Our main lobby is located eight (8) steps below street level. To transport guests to the lobby comfortably and safely, we use a specialised LiftKar Stair Climber.

If you need assistance when you arrive, our security staff (stationed outside and trained to operate the LiftKar) will safely accompany you down the stairs. Once you’ve reached the lobby, our staff will help you transfer back to your personal mobility device.

Once you’re in the main lobby, you’ll find that all public areas and amenities are accessible, including:

Restrooms
Box office
Concessions counter
Wheelchair-accessible seating

Additional steps inside the theatre
Some rows in the Orchestra section may require navigating an additional one (1) to four (4) steps once inside.

Mezzanine access
The mezzanine is located up twenty-six (26) steps and is not wheelchair-accessible.

FAQs

Yes, accessible seating options are available for every performance. Please note that our main lobby is located eight (8) steps below street level. To transport guests to the lobby comfortably and safely, we use a specialized LiftKar Stair Climber. If you need assistance when you arrive, our security staff, who will be stationed outside and who are trained in operating the LiftKar, will safely accompany you down the stairs. For more information and details on accessibility at Astor Place Theatre, please visit https://astorplacetheatre.com/access/. If you have any questions or need to discuss your specific needs, please reach out to us at [email protected].