Terms and Conditions

LAST UPDATED: October 1, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to astorplacetheatre.com (the “Website”) the official Website of the theatre and related spaces located at 434 Lafayette Street and 432 Lafayette Street, New York, NY 10003 (collectively, the “Astor Place Theatre” or “Theatre”).

These Terms and Conditions (these “Terms”) are an agreement between you and NG Astor Limited Liability Company (also referred to herein as “Company,” “we”, “us” or “our”) and govern your use of the Website, your presence at the Astor Place Theatre, your purchase of tickets and other items, and your use of the Company’s (or its affiliated entities’) services as made available through or otherwise described in this Website (collectively, “Services”). The Company operates the business and provides Services at the Astor Place Theatre. If you’re agreeing to these Terms on behalf of an organization or entity, you must be authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” throughout this document refer to that organization or entity).

BY USING THE SERVICES, YOU AFFIRM THAT YOU ARE AT LEAST 18 YEARS OLD. YOU SHOULD REVIEW THESE TERMS FROM TIME TO TIME. COMPANY MAY CHANGE ANY OF THE TERMS OF THESE TERMS AT ANY TIME BY POSTING REVISIONS TO THIS WEBSITE, AND CHANGES ARE EFFECTIVE FROM THE DATE POSTED. YOUR CONTINUED USE OF THE WEBSITE OR ANY OTHER SERVICES CONSTITUTES YOUR ACCEPTANCE OF THE REVISED TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MUST EXIT THE WEBSITE IMMEDIATELY, AND YOU MUST NOT USE THE WEBSITE OR ANY OTHER SERVICES.

IMPORTANT TO NOTE: THESE TERMS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTIONS OF ANY CLAIMS BETWEEN COMPANY AND YOU, INCLUDING AN ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER. IN ARBITRATION, THERE IS NO JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. YOU ARE ALSO WAIVING YOUR RIGHT TO BRING A CLASS ACTION. THIS MEANS YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY. PLEASE SEE “DISPUTE RESOLUTION” (SECTION 13) FOR MORE INFORMATION.

Company may indicate that different or additional terms, conditions, guidelines, policies, or rules apply in relation to your access to and use of some or all of our Services, including our Privacy Policy located at https://astorplacetheatre.com/privacy-policy/, and any other terms and conditions disclosed within the Website, referenced in these Terms, or available at the Theatre, including, without limitation, terms that are relevant to admission, events, or specific content (“Additional Terms”). You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms. Any Additional Terms become part of these Terms, and if there is a conflict between these Terms and the Additional Terms, the Additional Terms will control for that conflict.

SERVICES; PERMITTED USE. Subject to these Terms, Company will use commercially reasonable efforts to provide you with access to the Services. Your submission of personal information through the Services is governed by Company’s Privacy Policy. You may use the Services only for lawful, authorized purposes. You must comply with all applicable local, state, national, and international laws and regulations.
PROHIBITED USE. You agree not to, directly or indirectly, use the Services in a manner that, in Company’s reasonable judgment, involves, facilitates, or attempts any of the following:
1. violating any law of, or advocating or encouraging illegal activity, or committing conduct that constitutes libel, defamation, invasion of privacy, is abusive, threatening, tortious or otherwise unlawful in, any applicable jurisdiction;
2. displaying, performing, sending, receiving or storing any content that is obscene, pornographic, lewd, lascivious, excessively violent, abusive, threatening, or includes hate speech or discriminatory content, regardless of whether the material or its dissemination is unlawful;
3. accessing, sending, receiving, displaying, performing, disclosing, storing, or executing any content i) in violation of any copyright, right of publicity, patent, trademark, service mark, trade name, trade secret or other intellectual property right, ii) in violation of any applicable agreement, or iii) without authorization;
4. deleting or altering author attributions, copyright notices, or trademark notices, unless expressly permitted in writing by the owner;
5. obtaining unauthorized access to any system, network, service, or account, including attempting to impersonate another user or person or use the username of another user;
6. interfering with service to any user, site, account, system, or network by use of any program, script, command, or otherwise;
7. distributing, disseminating, or posting chain letters, junk mail, ‘spamming’ material, or any other form of bulk communication;
8. holding Company or the Theatre up to public scorn or ridicule;
9. reselling, sublicensing, or otherwise providing access to the Services to any third party, or using the Services for any software for timesharing or service bureau purposes or otherwise for the benefit of a third party, in whole or in part, to any entity or individual, without Company’s prior written consent, or misrepresenting your relationship with Company;
10. soliciting other users or guests to join or become members of any commercial online service or other organization, or otherwise advertising, soliciting funds, goods, services, advertisers, or sponsors;
11. using any information obtained from the Services in order to harass, abuse, or harm another person;
12. using the Services as part of any effort to compete with us or otherwise use the Services for any revenue-generating endeavor or commercial enterprise that competes with us;
13. use the Services in breach of confidentiality or other obligations you owe to any entity or other third parties;
14. using any information obtained from the Services on behalf of an organization/entity for a different organization/entity, or otherwise use such information to gain a competitive advantage for yourself or any other party;
15. deciphering, decompiling, disassembling, or reverse engineering any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law; or
16. modifying, translating, or creating derivative works based on the Services or content thereon (except to the extent expressly permitted by Company);
17. uploading or transmitting (or attempt to upload or to transmit) viruses, Trojan horses, or other harmful material, that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services; or
18. including programs, files, or links designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications, or that direct users to sites containing prohibited content as described above.
You remain solely responsible for the content you submit, upload, distribute, or publish through the Services and for the consequences of such actions.
LICENSES
1. Subject to your full compliance with these Terms, Company grants you a non-exclusive, non-transferable, non-sublicensable, terminable license to access and use the Services for your personal or organizational use. You represent and warrant that you: (i) are responsible for any and all information or content (“User Content”) you submit, through the Services or to us; (ii) have, and will ensure that you continue to have the necessary authorizations, rights and permissions to share such User Content and that it does not violate these Terms; and (iii) your User Content, and your provision thereof through and in connection with the Services, are complete and accurate, and are not fraudulent, tortious or otherwise in violation of any applicable law or any right of any third party. By submitting any User Content to the Services or to us, you automatically grant us a royalty-free, irrevocable (to the extent permitted by law), non-exclusive right and license to use, modify, adapt, store, and process such User Content solely for the purposes of providing, maintaining, and improving the Services. This includes but is not limited to analyzing submissions to enhance functionality, troubleshoot issues, and develop new features. We will handle all submitted information in accordance with our Privacy Policy at https://astorplacetheatre.com/privacy-policy/, and in compliance with applicable laws and regulations.
2. Notwithstanding anything to the contrary herein, Company may monitor your use of the Services and collect, and compile data and information related to your use of the Platform that is used by Company in an aggregate and de-identified manner (“Aggregated Data”). You acknowledge and agree that Company may compile Aggregated Data based on your use of the Services and User Content, but that the meaning of “User Content” does not include “Aggregated Data.” You agree that Company may use Aggregated Data to the extent and in any manner permitted under applicable law. No rights or licenses are granted except as expressly set forth in these Terms.
PROPRIETARY RIGHTS
1. The Company owns the Services, and our trade names, trademarks and service marks including, without limitation, NG Astor LLC, 432 Lafayette Street, 434 Lafayette Street, and any associated logos, icons and graphics, as well as all other Company content (collectively, “Company IP”). All trade names, trademarks, service marks and logos used on or in connection with the Services not owned by us are the property of their respective owners, including without limitation the owners of the “Astor Place Theatre” and its associated names, marks, and logos. You may not use Company IP or “Astor Place Theatre” in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the Services should be construed as granting any right to use any Company IP or “Astor Place Theatre” without the express prior written consent of the respective owner. No material from this Website may be copied, reproduced, republished, amended, modified, revised, edited, changed, added to, deleted, uploaded, posted, transmitted, or distributed in any way, without our express written permission. You are not authorized to download or copy the materials displayed on the Website. Use of the materials for any commercial purpose, and modification of the materials, is subject to Company’s prior written consent in each instance. All trademarks, service marks, and trade names are proprietary to Company or the owner of Astor Place Theatre, and are to be kept intact.
2. Any communication or material, which is transmitted by you to the Website or to us by electronic mail or otherwise, will be treated as non-confidential and non-proprietary. Accordingly, anything you transmit be used by us or our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcasting and posting, subject to applicable laws.
3. You further agree not to use in any way any of our trademarks or other intellectual property, or in any way to represent yourself or your site or the activities on your site as connected with us, or link to the Website in any manner whatsoever without our express prior written consent and not to damage, interfere with or disrupt access to the Website or do anything that may interrupt or impair its functionality.
FEEDBACK. If you provide us with any ideas, concepts, know-how or techniques, proposals or suggestions related to the Services (“Feedback”), you hereby acknowledge and agree that your provision of any Feedback is gratuitous, unsolicited, and without restriction and does not place Company under any fiduciary or other obligation. You hereby grant to Company a worldwide, royalty-free, fully paid-up, exclusive, perpetual, irrevocable, transferable, and fully sublicensable (through multiple tiers) license, to reproduce, distribute, perform and/or display (publicly or otherwise), adapt, modify, and otherwise use such Feedback, in any format or media now known or hereafter developed, and you hereby represent and warrant that you have all necessary rights to grant the foregoing license. For the avoidance of doubt, Company may use the Feedback in developing, manufacturing and marketing products or events using such information.
PURCHASES AND ATTENDANCE.
1. All purchases of tickets, services, other items, and related offerings (“Items”) are final and non-refundable, and subject to our Ticketing Terms & Conditions. By completing a transaction on our Website or through any of our service providers, you acknowledge and agree to the Ticketing Terms & Conditions and that refunds, exchanges, or cancellations will not be provided unless we have expressly stated otherwise. Please review your order carefully before confirming payment.
2. If you purchase Items from a third-party ticket service provider, then such purchase is made by you directly from such third party and may be subject to such third party’s own terms and conditions. Please see Section 7 below for more information about your interactions with third parties and third party sites.
3. Any visit to the Astor Place Theatre is subject to your compliance with our Admissions Policy. Please review our Admissions Policy prior to your visit.
THIRD PARTY SITES. From time to time we will make available to you links from the Website to third party sites. THESE THIRD PARTIES AND SITES ARE NOT IN ANY WAY APPROVED, CHECKED, EDITED, VETTED OR ENDORSED BY COMPANY, OUR AFFILIATES, OR ITS OR THEIR SERVICE PROVIDERS, AND YOU AGREE THAT NONE OF THE FOREGOING PARTIES SHALL BE RESPONSIBLE OR LIABLE IN ANY WAY FOR THE CONTENT, ADVERTISING OR PRODUCTS AVAILABLE FROM SUCH SITES, THE QUALITY, FUNCTIONALITY, SUITABILITY OR LEGALITY OF SUCH SITES OR FOR ANY DEALINGS THAT YOU MAY HAVE, OR THE CONSEQUENCES OF SUCH DEALINGS, WITH SUCH THIRD PARTY SITE OPERATORS. YOU ALSO AGREE THAT ANY DEALINGS YOU HAVE WITH SUCH THIRD PARTY SITE OPERATORS SHALL BE ON THE TERMS AND CONDITIONS (IF ANY) OF THE THIRD PARTY OPERATOR AND YOU HEREBY WAIVE ANY CLAIM YOU MIGHT HAVE AGAINST US WITH RESPECT TO SUCH SITES. YOU AGREE THAT WE ARE NOT LIABLE IN ANY WAY FOR AND YOU AGREE TO INDEMNIFY US IN THE MANNER REFERRED TO BELOW IN THESE TERMS IN RELATION TO SUCH DEALINGS. ANY ARRANGEMENTS MADE BETWEEN YOU AND ANY THIRD PARTY NAMED ON THE SITE ARE AT YOUR SOLE RISK AND RESPONSIBILITY.
TEXT MESSAGES. If you subscribe to receive text messages from Company on your mobile device, by providing Company with your mobile number, you acknowledge and agree:
1. Company and its Affiliates are authorized to send you text messages which may include news, promotions and offers at the number you provide for such purposes until you opt-out as provided in the Your Rights and Choices section of our Privacy Policy.
2. You are the owner or authorized user of the wireless device number you provide to Company.
3. You are at least 18 years of age.
4. You reside in the United States.
5. Your wireless carrier’s standard messaging rates apply.
6. Your wireless carrier and other service providers may collect data about your wireless device usage, and their practices are governed by their own privacy policies and terms and conditions.
7. Company does not guarantee the privacy or security of your wireless network or the messages you receive.
8. Company may access the content of your wireless account with your carrier for the purpose of identifying and resolving technical problems and/or Service-related complaints.
9. We are authorized to use the information we obtain in connection with providing mobile messages to you as described in this Privacy Policy.
TERMINATION. The Company may terminate or suspend your use of the Services at any time and without prior notice, for any or no reason. You may terminate these Terms at any time by stopping to use the Website or Services. Upon any such termination or suspension, your right to use the Services will immediately cease. These Terms will terminate immediately without notice from Company if in Company’s sole discretion you fail to comply with any of these Terms. Upon termination, you must destroy all materials obtained from this Website and all copies thereof, whether made under these Terms or otherwise. Sections which by their nature are intended to survive any expiration or termination of these Terms, shall so survive, including, without limitation, disclaimers of warranties, limitation of liability, indemnification obligations, governing law, and with regard to proprietary rights.
WARRANTY DISCLAIMER; LIABILITY WAIVER.
1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. COMPANY, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS (INCLUDING TICKET SERVICE PROVIDERS AND LESSORS) EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY AS TO TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE. YOU ASSUME RESPONSIBILITY FOR USING THE SERVICES TO ACHIEVE YOUR INTENDED RESULTS AND FOR THE ACCESS AND USE OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, COMPANY, ITS AFFILIATES, AND ITS SERVICE PROVIDERS MAKE NO WARRANTY THAT THE SERVICES WILL BE ERROR-FREE OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR WILL MEET YOUR REQUIREMENTS. NEITHER COMPANY, ITS AFFILIATES, NOR ITS SERVICE PROVIDERS ARE RESPONSIBLE OR LIABLE FOR ANY THIRD PARTY CONTENT IN THE SERVICES, INCLUDING WITHOUT LIMITATION, THE ACCURACY, INTEGRITY, COMPLETENESS, QUALITY, LEGALITY, USEFULNESS OR SAFETY OF, OR IP RIGHTS RELATING TO, SUCH THIRD PARTY CONTENT. ANY ACCESS TO OR USE OF SUCH THIRD PARTY CONTENT MAY BE SUBJECT TO THE TERMS AND CONDITIONS AND INFORMATION COLLECTION, USAGE AND DISCLOSURE PRACTICES OF THIRD PARTIES.
2. YOU WILL REMAIN RESPONSIBLE AND LIABLE FOR THE USER CONTENT AND YOU WILL INDEMNIFY US IN THE MANNER SET OUT BELOW IN THE TERMS IN RELATION TO YOUR USE OF THE WEBSITE. NEITHER COMPANY NOR ITS AFFILIATES OR THEIR SERVICE PROVIDERS ASSUME ANY RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE WEBSITE. YOU (AND NOT COMPANY) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION WHICH MAY NEED TO BE CARRIED OUT TO YOUR COMPUTER SYSTEM.
3. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, UNDER NO CIRCUMSTANCES OR LEGAL THEORIES SHALL COMPANY, ITS AFFILIATES, OR ITS OR THEIR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR: ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND; OR ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF ONE HUNDRED U.S. DOLLARS ($100).
INDEMNIFICATION. You agree to defend, indemnify, reimburse and hold harmless Company, its affiliates, and its and their agents, representatives, and service providers from all liabilities, claims and expenses, including, but not limited to, costs and attorneys’ fees, that arise in any way from your use of the Services, including The Astor Place Theatre, your violation of these Terms or any Additional Terms, your violation of an applicable law, your violation of any third party right, including without limitation any copyright, property or privacy right, or any claim that your use caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Services.
JURISDICTION; GOVERNING LAW
1. Unless otherwise specified, the materials in the Website are presented solely for the purpose of promoting the Services and associated products, events and services of Company. This Website is controlled and operated by Company from its offices within the United States. Company makes no representation that materials in the Website are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with local laws, if and to the extent local laws are applicable.
2. In the event that any provision of these Terms conflicts with the law under which the Terms are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms will remain in full force and effect.
3. These Terms shall be governed by and construed in accordance with the laws of New York State. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and any Additional Terms constitute the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
DISPUTE RESOLUTION.
1. Notice of Jury Waiver and Class Action. PLEASE READ THIS SECTION CAREFULLY. EXCEPT AS THESE TERMS OTHERWISE PROVIDE, YOU WAIVE YOUR RIGHTS TO TRY ANY CLAIM IN COURT BEFORE A JUDGE OR JURY AND TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, OR OTHER REPRESENTATIVE ACTION. Other rights that you would have if you went to court, such as access to discovery or appeals, also might be unavailable or limited in arbitration.
2. Purpose. The term "Dispute" means any dispute, claim, or controversy between you and Company, its agents, employees, officers, directors, principals, successors, assigns, subsidiaries or affiliates (collectively for purposes of this section, “Company”) arising from or relating in any way to the (1) these Terms and their interpretation or the breach, termination or validity thereof, and the relationships which result from these Terms (2) your use of any Services owned or operated by Company; or (3) any products or services sold or distributed by or through Company, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this "DISPUTE RESOLUTION" section (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced. If you have a Dispute with Company that cannot be resolved through negotiation within the time frame described in the "Notice of Dispute" clause below, you and Company agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this section, and not litigate any Dispute in court, except for those matters listed in the Exclusions from Arbitration clause. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.
3. Jury Trial and Class Action Waiver. EXCEPT AS THESE TERMS OTHERWISE PROVIDES AND TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND COMPANY ACKNOWLEDGE AND AGREE THAT YOU ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND TO THE LITIGATION OF DISPUTES IN STATE OR FEDERAL COURTS OF GENERAL JURISDICTION. ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION, UNLESS BOTH YOU AND COMPANY SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION. THIS PROVISION IS NOT APPLICABLE TO THE EXTENT THIS WAIVER IS PROHIBITED BY LAW.
4. Notice of Dispute. Company would like the opportunity to assist you and resolve your disputes informally where possible. Before formally pursuing a Dispute in arbitration, you agree to first send a detailed notice (“Notice”) to Company by email at [email protected]. If Company has a dispute with you, Company agrees to first send a detailed Notice to your e-mail address on file with us. Your Notice must contain all of the following information: (1) your full name; (2) your address, telephone number, and email address; (3) information sufficient for Company to identify any transaction at issue (e.g., your order number, order confirmation communication, etc.); and (4) a detailed description of your dispute, the nature and basis of your claim(s), and the nature and basis of the relief you are seeking with a calculation for it. You must personally sign this Notice. Company’s Notice will likewise set forth (x) information sufficient for you to identify any transaction at issue and (y) a detailed description of our dispute, the nature and basis of our claim(s), and the nature and basis of the relief we are seeking with a calculation for it. You and Company agree to negotiate in good faith about the dispute in an effort to swiftly resolve it to your satisfaction without the need for a formal proceeding. Should Company request a telephone conference with you in an effort to resolve your dispute as part of this informal process, you agree to personally participate (with your counsel if you are represented). This process should result in resolution of the dispute, but if for some reason it is not resolved within 60 days after receipt of a fully completed Notice and the parties have not agreed to extend this time period, you or Company may initiate an arbitration. Compliance with and completion of this mandatory informal dispute resolution process is a condition precedent to filing any demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this process. Unless prohibited by applicable law, the arbitration administrator shall not accept or administer any demand for arbitration unless the claimant has certified in writing that they have fully complied with this process. This certification shall be personally signed by you or Company. A court shall have the authority to enjoin the filing or prosecution of arbitrations without first providing a fully completed Notice and participating in good faith in this informal dispute resolution process.
5. Initiation of Arbitration Proceeding/Selection of Arbitrator. If the dispute cannot be resolved through the informal dispute resolution process, the party initiating the arbitration proceeding will initiate it with the American Arbitration Association ("AAA"), www.adr.org, pursuant to the AAA Consumer Arbitration Rules and the Consumer Due Process Protocol (collectively, "AAA Rules") in effect at the time any demand for arbitration is filed with AAA. If the AAA is unavailable or unwilling to apply this Dispute Resolution Section as written, the parties shall mutually agree on an alternative administrator that will administer the proceeding under the Dispute Resolution Section as written. If the parties are unable to agree, they will petition a court of competent jurisdiction to appoint an arbitration administrator that will do so. Any arbitration will be held before a single neutral arbitrator. The terms of this section govern in the event they conflict with the rules of the arbitration organization selected by the parties.
6. Award. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party.
7. Location of Arbitration. You or Company may initiate arbitration in New York, New York (unless applicable laws allow otherwise).
8. Sole Exceptions to Arbitration. Notwithstanding the foregoing, in lieu of arbitration: (1) either you or Company may elect to have an individual claim heard in small claims court consistent with any applicable jurisdictional and monetary limits that may apply, provided that it is brought and maintained as an individual claim and is not appealed or removed to any court of general jurisdiction; and (2) you agree that you or Company may bring suit in court to enjoin infringement or other misuse of intellectual property rights. You agree to waive your rights to a trial by jury.
9. Jurisdiction. To the extent that a cause of action is brought in court pursuant to the exceptions listed above, you agree that such an action shall exclusively be commenced and heard in the state or federal courts of New York, NY, United States of America and you agree to submit to the personal and exclusive jurisdiction of the courts located within the city of New York in the State of New York.
10. Opting Out. YOU MAY OPT OUT OF THIS ARBITRATION PROVISION BY SENDING WRITTEN NOTICE TO [email protected] WITHIN THIRTY (30) DAYS OF THE DATE YOU FIRST “ACCEPT” THESE TERMS. FOR THE OPT-OUT TO BE EFFECTIVE, IT MUST INCLUDE YOUR NAME AND THE NAME, ADDRESS, TELEPHONE NUMBER, AND E-MAIL ADDRESS OF YOU AS AN INDIVIDUAL AND (IF APPLICABLE) YOUR ORGANIZATION OPTING OUT OF THIS ARBITRATION PROVISION, AS WELL AS A CLEAR STATEMENT THAT YOU AND (IF APPLICABLE) YOUR ORGANIZATION ARE OPTING-OUT OF THE ARBITRATION REQUIREMENT OF THESE TERMS AND THAT YOU DO NOT WISH TO RESOLVE ANY CLAIMS OR DISPUTES WITH COMPANY RELATED TO THE PLATFORM THROUGH ARBITRATION. ANY OPT-OUT RECEIVED AFTER THE INITIAL THIRTY (30) DAY TIME PERIOD WILL NOT BE VALID.
MISCELLANEOUS. These Terms do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Company. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under these Terms without restriction. No waiver by either party of any breach or default under these Terms will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular shall have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term “including” or variations thereof in these Terms shall be construed as if followed by the phrase “without limitation.” The Company will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.
CONTACT US. Questions about these Terms and reports of violations of these Terms should be directed to [email protected]. Please note that e-mail communications will not necessarily be secure; accordingly, you should not include any sensitive information in your e-mail correspondence with us.

Admissions Policy

This “Admissions Policy” is part of and subject to the Terms and Conditions for astorplacetheatre.com, and governs your presence at the Astor Place Theatre. The Company operates the business and provides services at the Astor Place Theatre.

By entering or attempting to enter the Theatre, you agree to be bound by this Admissions Policy and the Terms.

Entry and Security

1.1 NG Astor LLC (the “Company,” “we,” “us,” or “our”) reserves the right to refuse admission to any person in its sole and reasonable discretion, including for health, safety, licensing, or security reasons, or if a ticket is invalid, void, or has been obtained fraudulently.

1.2. CCTV and other surveillance measures may be in operation throughout the Theatre premises for crime prevention, public safety, and operational purposes. By entering, you consent to such monitoring.

1.3 Security searches of clothing, bags, and other items may be conducted as a condition of entry or exit to ensure the safety of customers, staff, and performers. Refusal to submit to a search may result in denial of entry or removal from the Theatre.

1.4 You may not bring into the Theatre any items that are illegal, hazardous, disruptive, or otherwise deemed by Theatre management (in its sole discretion) to pose a risk to health, safety, property, or the enjoyment of others. Prohibited items include, but are not limited to, weapons, controlled substances, and items that may cause nuisance, obstruction or damage (including signs or banners).

1.5 Outside food or drink is not permitted, except for empty reusable water bottles. Customers with medical or accessibility needs related to food or drink should notify Theatre management upon arrival for reasonable accommodation.

1.6 Large bags, suitcases, or bulky items may be denied entry. The Theatre does not have a cloakroom, bag check, or any other storage facilities.

1.7 Admission of latecomers is at the sole discretion of house management and may be restricted to minimize disruption. Entry after the performance has begun is not guaranteed.

1.8 Re-admission after exit is subject to the discretion of Theatre management. Otherwise, no re-admission will be permitted.

Age Restrictions

2.1 Babies and children under 5 years of age will not be admitted to the auditorium unless the production is specifically advertised as suitable for children under 5.

2.2 Children under 16 must be accompanied at all times by an adult aged 18 or over, who must be seated with the child. It is the customer’s responsibility to assess the suitability of a performance for children in their party, regardless of any official age recommendations.

2.3 Theatre management may require parents or guardians to remove noisy or disruptive children from the auditorium to maintain the enjoyment of other customers.

Conduct

3.1 Intoxicated, disruptive, abusive, or violent behavior toward staff, audience members, or performers will result in immediate ejection from the Theatre.

3.2 The Company reserves the right to refuse service of alcohol to any customer appearing intoxicated or likely to become intoxicated and may require proof of age prior to serving alcohol.

3.3 The Company will not tolerate any form of abusive or aggressive behavior towards its staff or other customers. The Company reserves the right to decline to respond to, or to disengage with, customers who behave in an abusive or aggressive manner in our theatres or who write abusive or aggressive correspondence, messages or comments, including the right to refuse to address refund requests and complaints in such circumstances.

3.4 In addition to the foregoing, the Company reserves the right, without refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by the Company to be disorderly, who uses vulgar or abusive language, or who fails to comply with any of the terms and conditions herein, including this Admissions Policy.

3.5 Customers must comply with all reasonable instructions and directions given by Theatre management and staff at all times.

3.6 All mobile phones, tablets, smart watches, laser pens, and other electronic devices must be silenced or disabled inside the auditorium.

3.7 The unauthorized use of video, photographic and other recording equipment (including cameras and cell phones) of any kind is strictly prohibited in the auditorium. By entering the Theatre, the ticket holder agrees not to transmit or aid in transmitting any description, account, picture, or reproduction of the event. The Company reserves the right to delete any unauthorized recordings or unauthorized transmissions and to eject any customers who are suspected of making recordings from the Theatre. Breach of this provision will automatically terminate the license granted by the ticket.

General

4.1 The Company is not responsible for loss, theft, or damage to personal property, or for any liability except as required by law.

4.2 The Company is not responsible for the conduct of other customers.

4.3 Smoking and vaping are strictly prohibited inside the Theatre.

4.4 Any comments or complaints regarding matters affecting a customer’s enjoyment of the performance should be made promptly to a member of Theatre management before or during the performance.

4.5 Performances may be filmed, photographed, or recorded by us or authorized third parties. By attending, you consent to such recording and grant us the right to use your likeness as part of the audience for promotional or archival purposes. If you object, please notify Theatre management before the performance begins.

4.6 Animals are not permitted except for service animals as defined by applicable law. Service animals must be harnessed, leashed, or tethered unless such devices interfere with the animal’s safe, effective performance or the individual’s disability prevents their use. In such cases, the handler must maintain effective control of the animal at all times.

4.7 The Theatre will make reasonable efforts to notify customers in advance if stroboscopic lighting or other special effects will be used. Customers with medical conditions affected by such effects should seek advice before attending.

4.8 The Company reserves the right to vary the terms of this Admissions Policy for specific productions or events. Any such variations will be notified to customers prior to or on arrival at the Theatre.

4.9 Notwithstanding anything to the contrary herein, the Company reserves the right to make alterations to the advertised time, program or cast of a Theatre production without being obliged to refund monies or exchange tickets.

Comments are always welcomed from our customers to help improve our service. Please either speak to a member of staff during your visit or write to us:

Astor Place Theatre
434 Lafayette Street
New York, NY 10003
Email: [email protected]

Ticketing Terms & Conditions

These “Ticketing Terms & Conditions” are part of, and subject to the Terms and Conditions for astorplacetheatre.com and relate to the sale of tickets for theatre shows held at the Astor Place Theatre.

Tickets, services, other items, and related offerings (“Items”) may be purchased online through our Website or from third-party ticketing service providers. If Items are sold through a third-party ticket service provider, you will need to visit the service provider's website to complete the transaction, which will be governed by the service provider's terms and policies. THE COMPANY IS NOT AFFILIATED WITH OR LIABLE FOR SUCH THIRD-PARTY TICKETING SERVICE PROVIDERS.

Otherwise, purchases through our Website are facilitated by our service provider, Planvine Ltd (doing business as Line-Up) (“Line-Up”) and payments are processed by our payment processors, Ru Management, LLC and Block, Inc., Square Capital, LLC, and/or Square Financial Services, Inc. (“Payment Processors”). The following terms shall apply to Item purchases:

All ticketholders must be 16 years of age or over.
When completing a purchase, you agree that your payment and other information will be processed by Line-Up and our Payment Processors. Ru Management, LLC is the merchant of record for purchases.
Ticket purchases may be subject to booking, facility, service, and/or processing fees, which will be indicated to you prior to completing your order. Per applicable state and local laws, tickets may also be subject to tax, which will be displayed either separately or included in the total amount due.
The Company may make available, through third-party providers such as SecureMyBooking, optional refund protection or similar ancillary services (“Refund Protection Services”) that may be purchased in connection with a ticket at the time of booking. Any Refund Protection Service is provided solely by the applicable third-party provider and is subject to that provider’s own terms and conditions. The purchase of a Refund Protection Service is voluntary and is separate from the ticket purchase.
Tickets and related Items cannot be refunded unless a performance is officially cancelled. If a performance is canceled, ticket holders may be offered an exchange for an alternative performance (subject to availability), a credit, or a refund of the ticket face value and any mandatory facility fees, excluding any applicable service fees, processing fees, and any charges for optional Refund Protection Services or other ancillary third-party products. For the avoidance of doubt, charges paid for Refund Protection Services (e.g., SecureMyBooking) are non-refundable in the event of a performance cancellation and are governed solely by the terms of the applicable third-party provider.
Tickets and related Items, including hospitality packages, for all events are non-refundable and may not be exchanged once purchased, except as provided above.
For postponed, rescheduled, or moved events, tickets remain valid and no further action is required. The Company may, on an event-by-event basis, approve refunds or credits and will notify ticket holders of their options. The Company will attempt to contact ticket holders to update them on event status but does not guarantee notification before the event date. The Company is not liable for travel or other expenses in connection with any cancelled, postponed, rescheduled, or moved event.
Every member of the audience, regardless of age, must be in possession of a valid ticket in order to gain entry to the Theatre. Children under the age of 16 must be accompanied by and sat next to a parent or guardian who is at least 18 years old.
Ticket holders only have a right to a seat of the value corresponding to that stated on the ticket and The Company reserves the right to provide alternative seats to those stated on a ticket.
If you arrive late for the show or other event for which you have purchased a ticket or other Item, whether or not you are able to enter the Theatre or attend all or a portion of the show or event is at the Company’s discretion.
All tickets remain the sole property of The Company.
The delivery methods available for tickets and related Items, including hospitality packages, from The Company are:
E-Ticket: The E-Ticket will take the form of an electronic ticket delivered via email (which may include a PDF attachment or other electronic ticketing format) containing ticket or Item information and a QR code that will grant access to the venue. The E-Ticket must be scanned at the venue to gain entry. For paperless entry, it can be scanned from a mobile phone. Customers may also visit our box office within one hour prior to the applicable scheduled performance to request a printed ticket with confirmation of an E-Ticket purchase. The E-Ticket delivery method is free of charge to the customer. A processing fee may apply to E-Ticket printing requests at our box office.

Will Call: Will Call tickets may be collected at the Theatre box office within one hour prior to the applicable scheduled performance upon presentation of a valid photo ID and the credit/debit card used for purchase. A processing fee may apply.

Reservation or Guest List: Certain events will not require tickets. After purchasing a reservation for such an event, each customer will receive a confirmation email. The Company will inform customers via email how to claim their reservation upon arrival at the Theatre, which may include presenting a valid photo ID and the credit/debit card used for purchase.
Confirmation of purchase will be provided on completion of the booking transaction in a durable medium, via email. Tickets with QR codes for entry may be delivered any time prior to the performance.
It is the responsibility of the customer to verify receipt of emails containing both the confirmation of ticket or other Item purchase and the tickets. If you have not received either of these emails, please check your deleted, junk or spam email folders as some email providers divert The Company’s emails to junk or spam folders, for which The Company is not responsible and The Company shall not be liable to the customer for any refunds or exchanges of tickets in these circumstances.
Please contact Astor Place Theatre customer relations at [email protected] as soon as possible if you have not received your confirmation of purchase email within 24 hours or your email containing the tickets by 24 hours prior to the performance time.
All orders are subject to credit card approval and billing address verification. Orders placed using information that is found to be false, incomplete, or unverifiable are subject to cancellation at any time, and cancelled tickets or Items may be resold without further notice to the original purchaser.
Tickets and related Items are non-transferable and must not be resold or transferred to any person or entity for commercial gain or otherwise, unless such transfer is not able to be restricted under applicable law. If any tickets are resold or transferred (or are attempted to be resold or transferred) for commercial gain by anyone other than official resellers of The Company, then the tickets or other Items will become void and the ticket holder will be a trespasser and may be refused entry to, or ejected from, the Theatre. In such circumstances, The Company will not be under any obligation to offer a refund, and such person may be subject to legal action.
If one person buys multiple tickets or related Items, such as hospitality packages, the provision by the purchaser of the tickets to their guests will not constitute a breach of the transfer restrictions under these terms and conditions (provided that the provision of tickets to guests is not made for commercial gain). However, the purchaser agrees that by purchasing tickets or related Items, they have agreed to the Terms and Conditions for astorplacetheatre.com, including these Ticketing Terms & Conditions, on behalf of themselves and their guests and the purchaser shall at all times be responsible for their guests’ compliance with such terms.
The Company may restrict ticket and other Item sales to a maximum number per person or household and reserves the right to cancel any tickets or Items purchased in excess of this number.
Wheelchair and mobility-impaired seating is intended for patrons with mobility disabilities. The venue reserves the right to relocate and charge the difference between the lower price and full price in the event that such tickets are being used by a patron who does not require such seating.
The Company offers accessible seating options for every performance, and may offer Assistive Hearing Devices in certain of our performance spaces. Please refer to our Accessibility Information Page for more information.
Each ticket contains a unique QR code or barcode that permits one (1) entry per scan. Once scanned, the ticket cannot be used for re-entry or by any other person.
Tickets cannot be replaced if lost, stolen, or destroyed and are valid only for the event and seat for which they are issued. It is your responsibility to safeguard your ticket(s) as you would cash or other valuables.
Tickets are not redeemable for cash.
Tickets may not be copied, reproduced, or duplicated in any form. Unauthorized duplication or sale of a ticket may result in denial of admission to the applicable event, and the Company is not responsible for any inconvenience caused by unauthorized duplication.
Tickets obtained from unauthorized sources may be counterfeit or otherwise invalid. Any purchase from an unauthorized source is at the purchaser’s sole risk.
This ticket may not be resold within 500 feet of the venue for the applicable event. The unlawful resale or attempted resale of a ticket is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and other restrictions may apply in accordance with applicable law.
Each ticket constitutes a revocable license. The Company reserves the right, to the extent permitted by law, to revoke the license granted by any ticket and refuse admission for any reason in its sole discretion. In such event, the Company’s sole obligation shall be to refund the face value of the ticket.